Criminals are impersonating HSBC staff: Fraudsters are calling customers to gain access to their online banking accounts. We'll never ask for passcodes, PINs or security codes through social media, text message or phone call. We'll never ask to take control of your computer remotely, or ask you to delete the mobile app, or to complete a transaction for us. If you think you've been contacted by a fraudster, call us on 299 5959 to report it. You can also send copies of emails or text messages you've received to phishing@hsbc.bm.

Update on international cheques: From 1 July 2026, HSBC Bermuda will no longer accept international cheques (including international foreign currency cheques). If you receive payments by international cheque, please ask the sender to switch to international wire transfers.

For wire transfers, your sender will need your name, and your HSBC Bermuda bank account number and Swift Code (BBDA BMHM).

Learn more about inward payments (PDF)

Products and services terms and conditions: Legal terms and conditions have been updated and will be in effect from April 2026. Find out more.

Transaction decline issues: HSBC Bermuda is aware of recent inquiries regarding transactions being declined, particularly those involving certain types of fund transfers, electronic wallets or third-party payment services, for example PayPal.

This is due to enhanced security controls we were required to put in place, which are designed to protect our customers.

As a result, some transactions of this nature may be declined. In many cases, customers can still complete their payment by paying the merchant directly, rather than using a third-party service.

We recognise this will cause inconvenience and apologise for any disruption. We are working to implement a longer-term solution that will enable this transaction type whilst maintaining appropriate safeguards.  

Customers with specific concerns can contact their Relationship Manager or the HSBC Bermuda Contact Centre on 441 299 5959.