We're making improvements to our online banking platforms
We've been progressively updating our online platforms and mobile banking services to improve your future digital experience. Over the next few months we will be introducing further enhancements, including key updates to our platforms.
What to expect
Online banking services
Some of our services are no longer available in online banking. See the table below for a list of the affected services.
| Service | Online banking | Call our contact centre |
Secure message in online banking |
|---|---|---|---|
| Update personal information |
No | Yes | Yes |
| Bank draft in foreign currency | No | Yes | Yes |
| Order cash |
No | Yes | Yes |
| Bank cheque in BMD or USD for local use |
No | Yes | Yes |
| Update maturity instruction |
No | Speak to your relationship manager or visit any branch | Speak to your relationship manager or visit any branch |
| Service | Update personal information |
|---|---|
| Online banking | No |
| Call our contact centre |
Yes |
| Secure message in online banking | Yes |
| Service | Bank draft in foreign currency |
| Online banking | No |
| Call our contact centre |
Yes |
| Secure message in online banking | Yes |
| Service | Order cash |
| Online banking | No |
| Call our contact centre |
Yes |
| Secure message in online banking | Yes |
| Service | Bank cheque in BMD or USD for local use |
| Online banking | No |
| Call our contact centre |
Yes |
| Secure message in online banking | Yes |
| Service | Update maturity instruction |
| Online banking | No |
| Call our contact centre |
Speak to your relationship manager or visit any branch |
| Secure message in online banking | Speak to your relationship manager or visit any branch |
What should I do if I still need help?
Call us on +1 441 299 5959
Lines are open Monday - Friday, 8am to 5pm - AST
HSBC Premier Centre +1 441 299 5252
Lines are open 24 hours
Disclosure
Issued by HSBC Bank Bermuda Limited, of 37 Front Street, Hamilton Bermuda, which is licensed to conduct Banking and Investment Business by the Bermuda Monetary Authority.