Table of contents
Getting started with Digital Secure Key
What is a Digital Secure Key?
A Digital Secure Key is an additional layer of security built into the HSBC Bermuda mobile banking app. It generates one-time passwords (OTP) for logging on to online banking and when making payments or amending personal details.
How do I activate the Digital Secure Key?
You’ll find the Digital Secure Key within the latest version of the app.
If you’ve used the HSBC Bermuda app before, launch the app and log on using your 6-digit PIN or biometrics. You’ll then be prompted to switch to Digital Secure Key. To complete the Digital Secure Key activation process, select ‘Confirm and continue’.
If you’re new to the HSBC Bermuda app, you’ll need to download it from the App Store or Google Play Store. One you’ve installed it, follow the instructions on screen to register and log on.
You’ll then be prompted to activate your Digital Secure Key – just select ‘Confirm and continue’.
If you choose not to enable the Digital Secure Key, you will no longer be able to access the HSBC Bermuda app.
Do I need a physical Secure Key to switch to a Digital Secure Key?
You don’t need your physical Secure Key to switch to Digital Secure Key.
If you’ve used the HSBC Bermuda app before, launch the app and log on using your 6-digit PIN or biometrics. You’ll be prompted to switch to Digital Secure Key. Select ‘Confirm and continue’ to complete the Digital Secure Key activation process.
If you’re new to the HSBC Bermuda app, you’ll need to download it from the App Store or Google Play Store. One you’ve installed it, follow the instructions on screen to register and log on.
You’ll then be prompted to activate your Digital Secure Key – just select ‘Confirm and continue’. If you choose not to enable the Digital Secure Key, you will no longer be able to access the HSBC Bermuda app.
Common issues
What do I do if I can’t remember my username?
If you can’t remember your username or Internet Banking ID, please call us.
What if I've forgotten or locked my online banking password?
If you’ve forgotten or locked your online banking password go to the online banking log on page, select Forgotten your password and follow the on-screen instructions.
Can I use my physical Secure Key after activating my Digital Secure Key?
No, once you activate your Digital Secure Key, your physical Secure Key will stop working immediately.
What do I do if I’ve forgotten my Digital Secure Key 6-digit PIN?
On the HSBC Bermuda app select the Forgotten your PIN option on the log on screen and follow the on-screen instructions.
I have a new mobile device, how do I switch my Digital Secure Key to the new device?
Download the latest version of the HSBC Bermuda app to your new device. Register the device by following the on-screen instructions. If you’ve already activated your Digital Secure Key, you’ll be able to see the ‘Generate a Code’ option on your logon screen.
What should I do if my mobile device is lost or stolen?
If your mobile device is lost or stolen, contact us for assistance.
How many devices
The latest version of the mobile banking app will allow you to link one device to your accounts.
Using Digital Secure Key
How do I use my Digital Secure Key to log on to online banking?
You can use your Digital Secure Key to generate a security code from the HSBC Bermuda app.
Here’s how:
- Launch the HSBC Bermuda app (you need to have activated your Digital Secure Key).
- Select ‘Generate a code’ from the bottom of the screen.
- Select ‘Log on to online banking’.
- Enter your 6-digit PIN or use biometrics.
- Your security code will be displayed.
- Enter the security code on the online banking logon page.
You can also follow the on-screen instructions on the online banking logon page.
How do I generate a transaction verification code using my Digital Secure Key, for online banking?
You can use your Digital Secure Key to generate a security code from the HSBC Bermuda app.
Here’s how:
- Launch the HSBC Bermuda app (you need to have activated your Digital Secure Key).
- Select ‘Generate a code’ from the bottom of the screen.
- Select ‘Transaction Signing’.
- Enter your 6-digit PIN or use biometrics.
- You will be asked to input the requested digits from your transaction.
- Your security code will be displayed.
- Enter the security code on the online banking page.
You can also follow the on-screen instructions on the online banking page.
How do I generate a re-authentication code using my Digital Secure Key, for online banking?
You can use your Digital Secure Key to generate a security code from the HSBC Bermuda app.
Here’s how:
- Launch the HSBC Bermuda app (you need to have activated your Digital Secure Key).
- Select ‘Generate a code’ from the bottom of the screen.
- Select ‘Re-authenticate code’.
- Enter your 6-digit PIN or use biometrics.
- Your security code will be displayed.
- Enter the security code on the online banking page.
You can also follow the on-screen instructions on the online banking page.
How do I generate a security code on the HSBC Bermuda app?
To generate a security code go to the log on page of the HSBC Bermuda app.
Select ‘Generate a Code’ from the logon page and choose to ‘Enter PIN’ or use biometrics as per your device setting.
Select the option you need and follow the on-screen instructions to generate your code.